Refunds & Cancellation

Online Course

Refunds for the online course will only be available if the following conditions are met: 

• The refund request is made within 7 days of purchasing the course. 
• None of the course components have been started or accessed by the participant. 

Non-Refundable Components

Once any component of the course has been accessed or started by the participant, the course becomes non-refundable. This includes viewing course materials, accessing online modules, or any other interactive components of the course. 

Practical Assessment

• Cancellations 14 or more days prior to the booking date: If you need to cancel your practical assessment booking, you are eligible for a 50% refund. The refund amount will be calculated based on the total cost of the booking, excluding any non-refundable fees or charges (see below). 
• Cancellations less than 14 days prior to the booking date: Cancellations made less than 14 days before the scheduled practical assessment will not be eligible for a refund.
• Cancellations by GoBoat Academy due to unforseen circumstances (eg. illness, mechanical issues): Students will be offered the opportunity to reschedule their practical assessment, and if a suitable time is not available you will be eligible for a full refund, excluding any non-refundable fees or charges (see below).

Non-Refundable Fees & Charges

The following fees and charges are non-refundable: 

• Payment Transaction Fee: This fee covers the transaction costs associated with processing the payment for the course or assessment. 
• Course Administration Fee: This fee covers administrative expenses related to managing your enrolment and processing any necessary paperwork. 
• Cancellation Charge: If applicable, a cancellation charge may apply to cover administrative costs incurred due to the cancellation. 

Refund Process

• Refund Method: Refunds will be issued using the same payment method that was used for the original payment. Alternative arrangements may be made on a case-by-case basis. 
• Submitting Refund Requests: To request a refund, please complete and submit the refund request form via email to office@goboatacademy.com.au. Include the relevant details, such as your name, course or assessment booking information, and the reason for the refund request. All areas on the form must be filled out prior to submitting the refund request form. 

Note: All refund requests must be submitted via and received before the applicable deadline as outlined above. 

We will process your refund request as quickly as possible, and you will be notified of the outcome via email. 

If you have any further questions or require assistance regarding the refund process, please don't hesitate to contact our administration team at office@goboatacademy.com.au